Privacy Policy

Monvi Natura, S.L., responsible for managing the El Pont del Carme Apartments accommodations, informs about its policy regarding the processing and protection of personal data of users and clients that may be collected through the website www.elpontdelcarme.com.

The controller guarantees compliance with the applicable regulations on the protection of personal data, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

Use of the website implies acceptance of this Privacy Policy and the Legal Notice.

 

Identity of the data controller

 

Principles applied to data processing

In the processing of personal data, the controller will apply the principles required by the GDPR:

  • Principle of lawfulness, fairness, and transparency: data will be processed with the data subject's consent or on a legal basis that legitimizes it, with prior clear and transparent information.

  • Data minimization principle: only data strictly necessary for the specific purpose will be requested.

  • Limitation principle for retention period: data will be retained for as long as necessary for the purpose of processing or in accordance with applicable legal obligations.

  • Principle of integrity and confidentiality: the security, confidentiality, and integrity of personal data will be guaranteed through appropriate technical and organizational measures.

 

Collection of personal data

To navigate through www.elpontdelcarme.com You don't need to provide any personal information. The only cases in which you do provide your personal data are the following:

  • Contact us through the contact forms or send an email.

  • Submit a request or inquiry for information about accommodations.

  • Finalizes a reservation or booking of accommodation services.

 

User rights

Users have the right to:

  • Request access to personal data.
  • Request the correction of inaccurate data.
  • Request the deletion of data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
  • Request restriction of processing.
  • To object to the processing of data.
  • Request data portability.

 

To exercise these rights, you can send a request to info@monbuilding.cat, attaching a copy of your ID card or an equivalent document proving your identity.

Likewise, the user has the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if they believe that the processing of personal data violates applicable regulations.

 

Purpose of the processing of personal data

The personal data provided will be processed for the following purposes:

  • Manage inquiries, information requests, and communications with users.
  • Manage lodging reservations and the contractual relationship with clients.
  • To comply with the applicable legal obligations in the tourism sector.
  • Improve the services and user experience on the website.
  • Analyze navigation using cookies as specified in the Cookie Policy.

 

By providing the data, the user consents to its processing in the manner and for the purposes described in this Privacy Policy.

 

Legal basis for processing

The legal basis for the processing of the data is:

  • The user's consent to contact or make inquiries.
  • The execution of a contract or pre-contract in the case of accommodation reservations.
  • Compliance with applicable legal obligations.

 

Categories of personal data

The categories of personal data processed may include:

  • Identifying data (first and last name).
  • Contact information (email, phone).
  • Data required for reservation and billing management.
  • Navigation data obtained through cookies (not directly identifying).

 

Data retention

Personal data will be retained for as long as necessary to fulfill the purpose for which it was collected and, thereafter, for the periods legally established for compliance with legal or administrative obligations.

 

Data recipients

Personal data will not be shared with third parties except when required by law or when necessary to provide the service (for example, technology providers for web hosting or reservation systems that guarantee adequate security and confidentiality measures).

The website may use Google Analytics, a web analytics service provided by Google, Inc., which uses cookies to analyze how users use the website and improve the browsing experience.

 

Web browsing

When browsing www.elpontdelcarme.com, non-identifying data such as IP address, approximate geolocation, browsing habits, or time spent on the website may be collected. This data is used solely for statistical purposes and to improve the service.

 

Personal data security

Monvi Natura, S.L. adopts the necessary technical and organizational measures to ensure the security of personal data and prevent its loss, alteration, processing, or unauthorized access.

The website is hosted on servers that comply with the appropriate security measures in accordance with current data protection regulations.

 

Content from other websites

This website may include links to third-party websites. Monvi Natura, S.L. is not responsible for the privacy policies or the content of those external sites.

 

Accuracy and truthfulness of the data

The user guarantees that the personal data provided are true, complete, and up to date, and agrees to notify of any changes to them.

The user will be solely responsible for any inaccuracy or falsity in the information provided and for any damages it may cause to the controller or to third parties.

 

Acceptance and consent

As a user of the website, you declare that you have been informed of the personal data protection conditions and you accept and consent to their processing by Monvi Natura, S.L., in the manner and for the purposes indicated in this Privacy Policy.

 

Revocability

To exercise your rights of access, rectification, erasure, objection, restriction of processing, and portability, you can send an email to hola@elpontdelcarme.com, attaching legally valid proof of your identity (such as a copy of your ID card or equivalent document).

The exercise of these rights does not include any data that the controller is required to retain due to administrative, legal, or security obligations.

 

Changes to the Privacy Policy

Monvi Natura, S.L. reserves the right to modify this Privacy Policy to adapt it to new legislation, case law, or industry practices.

These modifications will be published on this same page and will be effective from the moment of their publication.

19 Carme Street, 17004, Girona, Spain
hola@elpontdelcarme.com

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